Businesses can use terms and conditions to set out the provisions of transactions between consumers. They should cover all common terms that apply to transactions between you and your customers. These include conditions such as payment, liability and your returns policy. For terms to be legally binding you must bring them to the attention of your customers, whether that be online or on premises. For more information read Terms and conditions.
Businesses selling to consumers have to comply with more regulations than those selling purely to businesses. There are various laws which relate to doing business with consumers. These include avoiding onerous terms or excluding liability in terms and conditions. Read more about consumer protection laws in Doing business with consumers.