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Find out answers to your questions about Rocket Lawyer

  1. 1. Premium plan

    You can cancel your premium plan at any point.

    1. Login to your account
    2. Go to the Dashboard
    3. Select 'Account settings' in the top right-hand corner under your name
    4. In the Current Plan section you can click 'Cancel' to downgrade your account to a free account. You will then no longer be charged for a Rocket Lawyer premium plan.

    Please contact us if you need help cancelling your plan.

    If you wish to cancel your free trial during the 7 day period you will need to:

    1. Login to your account
    2. Go to the Dashboard
    3. Select 'Account settings' in the top right-hand corner under your name
    4. In the Current Plan section you can click 'Cancel' to downgrade your account to a free account and end your trial. You will then not be charged.

    You will still be able to access any documents that you created during the trial.

    Please be aware you will not be eligible to Ask a lawyer your legal questions, get a fixed fee quote, or discounted legal fees if you cancel your trial.

    Please contact us if you need help cancelling your trial.

    Premium plan & free trial

    A premium plan costs £29.99 per month. You can try the premium plan for free for 7 days. You can cancel the trial at any time, you will be charged £29.99 per month thereafter.

    With this plan you can create unlimited legal documents, ask legal questions on any legal issue and receive a fixed fee quote or a 33% discount for any further legal advice.

  2. 2. Ask a lawyer

    If you are a Premium Plan member you can ask a question from your dashboard.

    If not, Ask a Lawyer and click ‘Get you answer’. Then, select what type of customer you are, and provide your phone number so we can get back to you. 

    Then you can register, and sign up for our Premium membership.

    Our Premium membership includes: 

    1. unlimited access to our entire library of legal documents; 
    2. answer to a simple legal question (subject to our T&Cs); and
    3. if you need further legal assistance or an answer to a complex legal question, 33% off our On Call Lawyer’s legal fees or a fixed fee quote. 

    Our team evaluates every single question.

    Questions will be answered by either a Paralegal or a Lawyer, depending on the content of the question.

    Our team can assist you in the following areas: 

    • For Businesses:  

    - Company & Commercial 

    - Intellectual property (trademarks, patents, copyright)

    - Employment

    - Data protection 

    • For Individuals:

    - Family

    - Wills

    - Powers of Attorney

    - Consumer law

    - Employment 

    • For Landlords:

    - Notices 

    - Tenancy agreements / Short leases (up to 3 years)

    • For Charities: 

    - Charity setups

    - Drafting constitutions 

    • Debt recovery and bankruptcy: Pre-action only; Statutory Demands
       
    • Defamation: Pre-action only; Cease and desist letters
       
    • Litigation / Dispute resolution:

    - Advising on law, procedure, evidence and merits. 

    - Letters before action

    At present we do not cover the following areas, however we may be able to refer to you one of our Partner Law Firms who can assist you:

    - Representation before a Court 

    - Conveyancing (property sales and transfers; leases more than 3 years, trusts)

    - Probate

    - Signing Statutory Declarations or swearing Affidavits

    - Notarisation

    - Immigration 

    - Criminal law

    - Tax and Financial advice 

    - Insurance advice 

    Our Lawyers are qualified with the right to practice law in England and Wales by the Solicitors Regulation Authority. Most of our lawyers have between 10 to 20 years experience in the legal profession and all have a minimum of 7 years experience so you can be confident you are in capable hands. 

    We aim to get back to you with an answer within 1 business day, some questions may require more time. 

    The free consultation is for your Lawyer to understand your query in more detail to work out what legal assistance you need and provide a quote. 

    It is not to provide free legal advice. The Lawyer may answer basic questions (at their discretion) but will not be able to answer detailed or complex questions without first understanding your matter and considering any relevant documents (if relevant). 

    The consultation can be up to a maximum of 30 minutes, but this much time may not be necessary due to the experience of our Lawyers. In most cases only 10-15 minutes will be needed. 

    If there is any additional legal work required, you will be provided with a quote detailing the scope of the work. 

    Once you accept and pay the quote, your Lawyer will commence the work. If additional work is required beyond the stated scope of works, your Lawyer will inform you of this and provide a revised quote. 

    You can rest assured that no work will be carried out or charges made without you first confirming that you are happy with the quote. 

    At Rocket Lawyer we seek to make legal services affordable and simple. With that in mind our Lawyer’s costs are very competitive to what you would typically be charged for similar services by a traditional law firm. 

    Our Lawyers will typically charge around £250+VAT per hour, which can be discounted by a further 33% or a fixed fee if you are on a Premium Plan.

    Our Lawyers will always quote you for the services you need in advance so you know from the outset how much the fees will be with no hidden surprises

    Our Lawyers can help prepare bespoke documents to meet your needs. If any document within our Document library needs to be tailored specifically, or if you require a completely bespoke document, our Lawyers will provide you with a fixed fee to do so, which will usually include at least one round of amendments. Further amendments can be agreed with your Lawyer. 

    If you are a Premium Plan member or on a trial you can ask legal questions. Your use of Ask a Lawyer is subject to using the service fairly. We view fair use to be you submitting up to one question per legal issue per month. However, in the event you do genuinely encounter more than one legal issue in a single month, we aim to be reasonable and also help you with this issue. 

    Please be aware you will not be eligible to ask legal questions, a fixed fee quote, or 33% discount off a Lawyer’s fees if you cancel your trial or plan.

  3. 3. Documents

    You create documents by completing a simple, step-by-step online interview. Your answers are used to build a customised legal document. The document can be previewed as you proceed and when you've completed the interview. The legal documents are regularly updated by UK lawyers to make sure each document is legal. If you still need more information then contact Rocket Lawyer directly using our contact us form and we'll get back to you with help

    You can view all the Rocket Lawyer legal contracts, agreements, letters, polices & procedures on our All documents page. We have legal documents for individuals, families, small businesses, and landlords and tenants. If you still need more information then contact Rocket Lawyer directly using our contact us form and we'll get back to you with help.

    The print, download and sign online feature can be affected by a few different things:

    • You must be either a premium plan member or on a trial to print or download one of our legal documents.
    • Your browser settings may have 'Pop-ups' blocked, which can prevent the print and download feature from starting. When you select to print or download, you should see a warning message to inform you that a pop-up has been blocked. If this is the case then please add www.rocketlawyer.co.uk to your pop-up blocker exceptions list.
    • If you can see the print popup but the document is still not printing then please check your external printer to ensure that it is set up properly.

    If you still need more help then contact Rocket Lawyer directly using our contact us form and we'll get back to you.

    Your documents will be saved online. Regardless of what sort of plan you have, we won't remove your documents. If you are a premium plan member you can come back to start, complete or manage your documents at any time. Once your plan ends you won't be able to edit existing documents or create new documents.

    If you need more information then contact Rocket Lawyer directly using our contact form and we'll get back to you with help!

Need more help?

Corinne F.

Rocket Lawyer Customer Support

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