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Find out answers to your questions about Rocket Lawyer

  1. 1. Premium plan

    You can cancel your premium plan at any point.

    1. Login to your account
    2. Go to the Dashboard
    3. Select 'Account settings' in the top right-hand corner under your name
    4. In the Current Plan section you can click 'Cancel' to downgrade your account to a free account. You will then no longer be charged for a Rocket Lawyer premium plan.

    Please contact us if you need help cancelling your plan.

    If you wish to cancel your free trial during the 7 day period you will need to:

    1. Login to your account
    2. Go to the Dashboard
    3. Select 'Account settings' in the top right-hand corner under your name
    4. In the Current Plan section you can click 'Cancel' to downgrade your account to a free account and end your trial. You will then not be charged.

    You will still be able to access any documents that you created during the trial.

    Please be aware you will not be eligible to Ask a lawyer your legal questions, get a fixed fee quote, or discounted legal fees if you cancel your trial.

    Please contact us if you need help cancelling your trial.

    Premium plan & free trial

    A premium plan costs £25 per month. You can try the premium plan for free for 7 days. You can cancel the trial at any time, you will be charged £25 per month thereafter.

    With this plan you can create unlimited legal documents, ask legal questions on any legal issue and receive a fixed fee quote or a 33% discount for any further legal advice.

    Single documents

    Alternatively you can buy single legal documents for £30. Customers who buy documents individually do not receive any of the other benefits, including free On Call Lawyer advice. 

  2. 2. Ask a lawyer

    If you are a Rocket Lawyer premium plan member or on a trial you can ask legal questions about any issue. You are entitled to one answer per issue. If you require further legal advice once you've had your free answer, then members can agree a fixed fee with a lawyer or receive a 33% discount off further advice.

    Please be aware you will not be eligible to ask legal questions, a fixed fee quote, or 33% discount off On Call Lawyer fees if you cancel your trial or plan.

    At the top of the page, click on the Ask a lawyer option, then enter your question and submit. Next you must sign in or up for a premium plan. Our premium plan includes unlimited legal documents, answers to your legal questions  and 33% off legal fees or a fixed fee quote for further legal advice.

    Our experts at Rocket Lawyer will assess your query and assign an appropriate lawyer for your legal issue.

  3. 3. Documents

    You create documents by completing a simple, step-by-step online interview. Your answers are used to build a customised legal document. The document can be previewed as you proceed and when you've completed the interview. The legal documents are regularly updated by UK lawyers to make sure each document is legal. If you still need more information then contact Rocket Lawyer directly using our contact us form and we'll get back to you with help

    You can view all the Rocket Lawyer legal contracts, agreements, letters, polices & procedures on our All documents page. We have legal documents for individuals, families, small businesses, and landlords and tenants. If you still need more information then contact Rocket Lawyer directly using our contact us form and we'll get back to you with help.

    The print, download and sign online feature can be affected by a few different things:

    • You must be either a premium plan member, on a trial, or have bought a single document to print, download one of our legal documents.
    • Your browser settings may have 'Pop-ups' blocked, which can prevent the print and download feature from starting. When you select print or download, you should see a warning message to inform you that a pop-up has been blocked. If this is the case then please add www.rocketlawyer.co.uk to your pop-up blocker exceptions list.
    • If you can see the print popup but the document is still not printing then please check your external printer to ensure that it is set up properly.

    If you still need more help then contact Rocket Lawyer directly using our contact us form and we'll get back to you.

    Your documents will be saved online. Regardless of what sort of plan you have, we won't remove your documents. If you are a premium plan member you can come back to start, complete or manage your documents at any time. Once your plan ends you won't be able to edit existing documents or create new documents.

    If you purchase a single document then it will also be stored online and you can return to edit the document whenever you want.

    If you need more information then contact Rocket Lawyer directly using our contact form and we'll get back to you with help!

Need more help?

Reema S.

Rocket Lawyer Customer Support

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