Protect your website and its users
Sell goods online to consumers using these T&Cs
Supply services to consumers online using these T&Cs
Ensure legally required information is included in your emails
Set out how you protect your website visitors' data
Set out what cookies your website uses
Set out how you ensure information security in your business
Tell customers how to return items bought from your business
Run an online business FAQs
With an increasing number of online businesses and sales, dealing effectively with e-commerce is crucial to any modern business.
Use our Run a business online checklist to tick off things you need to do.
Most aspects of online commercial activity are covered by a range of laws, such as the E-Commerce Regulations. Whether you're selling goods or services on the web, with or without an integrated customer service management process, or you're simply marketing your products online, it's vital that you have an effective set of terms and conditions to outline the rights and obligations of yourself and your customers. Even if you're just using a website as a form of advertising, you must still provide various information such as your full company details.
These regulations mean that businesses have to be aware of the new obligations the law imposes on them. Businesses have to provide more information to consumers and allow consumers to cancel their orders within 14 days. For further information, read Online business regulations. Additionally, limited companies and limited liability partnerships (LLPs) must include legally required information in their business emails. Use an Email footer containing a confidentiality notice as well as an optional disclaimer for this purpose.
Website terms and conditions govern the use of a website by visitors. These are distinct from terms and conditions of business which are concerned with the e-commerce aspects of selling goods or services online, rather than the way in which a website is used. Website terms and conditions set out the legal rights and obligations between you and your website users.
For more information, read Data protection.
Separate from the website terms and conditions are the e-commerce terms and conditions of business, which govern the sale of goods or supply of services to your customers. These make everyone aware of their rights and obligations from the outset and help avoid or solve any disputes which do arise. T&Cs should be linked from every page on your website and customers should ideally be presented with T&Cs which need to be accepted by scrolling through them and clicking on an 'accept' button before an order can be placed. Terms and Conditions for the sale of goods to consumers via a website can cover issues such as orders, delivery, pricing, payment, guarantees, cancellation, liability, data privacy and security, and they are compliant with consumer rights legislation. Terms and conditions for the supply of services to consumers via a website must also include information and cancellation rights.