The general position is that if a fee is not specifically allowed, it is banned. Landlords and letting agents must not require tenants (including prospective tenants and guarantors) to make any prohibited payments.
The following is an exempted list (ie the fees that are permitted):
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rent
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utilities and council tax – if this is included within the tenancy agreement
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a refundable tenancy deposit – capped at no more than 5 weeks’ rent (where the annual rent is less than £50,000) or 6 weeks’ rent (where the total annual rent is £50,000 or above)
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a refundable holding deposit to reserve the property – capped at 1 week’s rent
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changes to the tenancy requested by the tenant (ie for the variation, assignment or surrender of the tenancy) – capped at £50 or reasonable costs incurred if higher
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fees associated with early termination of the tenancy requested by the tenant
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defaults by the tenant – such as fines for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement