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Make it Legal™ Checklist

Here are a few important steps to take to finish your document

Read the document to make sure it meets your needs and that you’ve provided all of the necessary information about how customers can return items. Ask a lawyer for advice if you have any questions.

Make sure that your business follows the rules and procedures set out in your Returns Policy. For example: 

  • if you tell customers to make returns via an online returns portal, make sure that this portal is available

  • make sure you provide Terms and conditions to customers when they purchase from your business

  • always uphold customers’ statutory rights (eg consumer rights), such as the right to return faulty products

If you need help making sure your business complies with the law on taking returns, you can Ask a lawyer for assistance.

Make the Returns Policy available to your customers. You could, for example, publish it on your website, attach it to purchase confirmation emails, or hand a copy of it to customers along with applicable terms and conditions of purchase.

A copy of your Returns Policy will be stored automatically in your Rocket Lawyer account ‘Dashboard’. You should also download and securely store a copy of your Returns Policy for your records.

Whenever the Returns Policy is amended, keep a copy of each version that has been in force and a record of when it was introduced and how and when each version was made available to customers.

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