Terms and conditions for supply of services to consumers checklist

Read the Terms and Conditions to make sure they meet your business’ needs. Remember that, if you have any questions, you can Ask a lawyer for advice.

Your Terms and Conditions should accurately reflect the processes and procedures that your business follows. For example, make sure that your ordering processes match the commitments you’re making in your T&Cs. Customers should receive a confirmation of their order or a message to say that their order cannot be fulfilled. This will help you ensure that your ordering procedures comply with relevant consumer laws and regulations.

If you don’t already have processes in place for any of the practices set out in your Terms and Conditions, create plans for how you will implement these.

You must make reasonable efforts to bring your Terms and Conditions to a customer’s attention before they place an order. This should be done by asking customers to expressly agree to the terms before ordering. 

To facilitate this, you should ensure that customers can easily read your Terms and Conditions while completing their purchases. You should print them on the reverse of any papers (eg order forms) used for the ordering process. Make sure your employees bring this to customers’ attention. 

This will help ensure that your Terms and Conditions are incorporated into (ie included in) consumers’ contracts with your business. For more information, read the FAQ ‘How do I incorporate my Terms and Conditions into my contracts?’.

A copy of your Terms and Conditions will be stored automatically in your Rocket Lawyer account ‘Dashboard’.

You should also download and securely store a copy of your Terms and Conditions for your records. If you later amend your Terms and Conditions, you should store your new copy and keep a dated copy of each previous version of your Terms and Conditions that has been in force.