Terms and conditions for sale of goods to consumers via a website checklist

Read your Terms and Conditions to make sure they meet your business’ needs.

Remember that if you have any questions you can easily Ask a lawyer.

Make sure your T&Cs accurately reflect the processes and procedures that you will follow in your business and in your website. If you don’t already have processes in place for any of the practices set out in this document, create plans for how you will implement them. For example, make sure that you have delivery, return, and refund processes in place that match the commitments you’re making in your T&Cs. 

This will help you ensure that your ordering procedures and your website comply with relevant e-commerce and consumer laws and regulations.

For your Terms and Conditions to be considered part of the contract of sale between your business and a consumer (ie the contract formed when you sell them goods), you must make reasonable efforts to bring them to a customers’ attention before they place an order. 

This should be done by asking users to expressly agree to the terms before placing an order, for example, by clicking a button with a declaration such as  ‘I agree with the Terms and Conditions’. You should also add a link to your T&Cs to this button, or near it, so that customers can easily read your Terms and Conditions whilst completing their purchase.

A copy of your Terms and Conditions will be stored automatically in your Rocket Lawyer account ‘Dashboard’.

You should also download and securely store a copy of your Terms and Conditions for your records. If you later amend your Terms and Conditions, you should store your new copy and keep a dated copy of each previous version of your Terms and Conditions that has been in force.