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Software Maintenance Agreement basics

You're not a software techie, so you contract out your software maintenance services. Having a Software Maintenance Agreement helps define the relationship between a business owner and a tech support business or contractor. Or maybe you are the software pro and want to get your latest contract in writing. A Software Maintenance Agreement helps make it happen.

Use the Software Maintenance Agreement document if:

  • Your business will be providing software support services to another business or individual.
  • You will be contracting with a business to receive software support services

A Software Maintenance Agreement builds a bridge between your business needs and a software professional. If you're the one who owns a software support company or you're an independent software contractor, make sure you have a paper trail. It's great that you're about to sign on a new client. Just make sure everyone understands the arrangement. Was that routine maintenance monthly or bi-monthly? When are payments made, and are the payments hourly or project-based? A Software Maintenance Agreement helps keep these things in line.

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Sample Software Maintenance Agreement

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