Can I get a refund if a company breached our contract?

Here are some common steps to request a refund:

• Send a demand letter. Explain what you paid for, what was promised, what wasn’t delivered, and give a clear deadline for a refund. Send it by certified mail so you have proof.
• Gather records. Keep the contract or order form, payment receipts, and any emails or messages showing that the work wasn’t done.
• Consider small claims court. If the company refuses to refund, this can be a quick and lower-cost option—if your claim fits within your state’s limit.
• Explore other options. If you paid by credit card, you may be able to dispute the charge through your card company. You can also look into state consumer protection laws or file a complaint if the company’s actions seem deceptive or fraudulent.

These steps help you recover your money and hold the company accountable for not delivering what was promised.

What to consider in your specific situation

While the general process above works in many refund cases, your options may vary depending on:

• Contract terms on refunds, timelines, and dispute steps.
• Any mediation or arbitration requirements.
• Small claims limits in your state.
• Strength of your documentation.
• Financial impact on your business.

For more detailed information about your refund options, use Rocket Copilot or request a Legal Pro review of your contract and demand letter.