Question
What can I do if I’m stuck in a bad service contract?
Can I cancel or stop paying if the company isn’t meeting deadlines or delivering quality work?
Answer
You still have options if a company keeps missing deadlines or doing poor work. Start by reviewing your contract for what’s promised, performance standards, termination rights, and dispute steps.
If the problems are serious and ongoing:
- Put the issues in writing with clear examples.
- Give a reasonable chance to fix the problems (follow any “cure period” in the contract).
- Document everything—missed deadlines, extra costs, and bad results.
Be careful about withholding or stopping payment. Unless your contract allows it or the other side’s failure is serious enough to count as a material breach, you could risk being in breach yourself.
Minor issues may not justify ending the deal, but repeated failures strengthen your position. Good records help you negotiate, seek a refund or credit, or take legal action if needed.
What to consider in your specific situation
While these general steps apply to many service disputes, your options depend on several factors.
- The exact wording of your contract’s termination or performance clauses.
- How severe or repeated the service issues are.
- State or local contract laws that apply to your agreement.
- Whether the provider tried to fix the problems.
- The financial impact of the delays or poor quality.
Every situation has its own twists—consider getting more detailed legal information about your situation through Rocket Copilot or request a review from a Legal Pro before deciding what to do next.
At Rocket Lawyer, we follow a rigorous editorial policy to ensure every article is helpful, clear, and as accurate and up-to-date as possible. This page was created, edited and reviewed by trained editorial staff who specialize in translating complex legal topics into plain language, then reviewed by experienced Legal Pros—licensed attorneys and paralegals—to ensure legal accuracy.
Please note: This page offers general legal information, but not legal advice tailored for your specific legal situation. Rocket Lawyer Incorporated isn't a law firm or a substitute for one. For further information on this topic, you can Ask a Legal Pro.
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Disclosures
- This page offers general legal information, not legal advice tailored for your specific legal situation. Rocket Lawyer Incorporated isn't a law firm or a substitute for one. For further information on this topic, you can Ask a Legal Pro.