Question
Do I have to refund a client if I met the contract?
What happens if my client says they’re unhappy even though I met the contract terms? Can they still demand a refund or sue?
Answer
If your work meets the contract, you usually don’t owe a refund just because the client is disappointed or changed their mind. Refunds typically apply when services weren’t completed, fell short of the scope, or violated specific terms.
Still, keeping good relationships matters. Try to:
- Check the contract for refund, revision, or dispute clauses.
- Talk it through—some issues are easy to fix.
- Offer a goodwill gesture (a small tweak or credit) if it helps keep the client.
- Try mediation for a low-cost way to resolve disputes.
Also, consumer protection laws in some states or at the federal level may give extra rights, like cooling-off periods or implied warranties, especially when the client isn’t a business.
Clear expectations and acceptance criteria in future contracts can prevent repeat issues.
What to consider in your specific situation
Every client dispute is unique and can depend on several factors, including:
- The exact wording of your contract and scope of work.
- Any promises, revisions, or emails exchanged after the contract started.
- Applicable state or local consumer protection laws.
- How serious the client’s complaint is and its business impact.
- Your willingness to preserve the relationship versus enforce strict terms.
Since every case is different, you can use Rocket Copilot or request a Legal Pro review to get more detailed information about your situation before deciding what to do next.
At Rocket Lawyer, we follow a rigorous editorial policy to ensure every article is helpful, clear, and as accurate and up-to-date as possible. This page was created, edited and reviewed by trained editorial staff who specialize in translating complex legal topics into plain language, then reviewed by experienced Legal Pros—licensed attorneys and paralegals—to ensure legal accuracy.
Please note: This page offers general legal information, but not legal advice tailored for your specific legal situation. Rocket Lawyer Incorporated isn't a law firm or a substitute for one. For further information on this topic, you can Ask a Legal Pro.
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Disclosures
- This page offers general legal information, not legal advice tailored for your specific legal situation. Rocket Lawyer Incorporated isn't a law firm or a substitute for one. For further information on this topic, you can Ask a Legal Pro.