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Dear _________________:
We have received your letter of _________________, in which you stated that you would not pay us until _________________.
If there has been some misunderstanding, I certainly hope that we can resolve it amicably. However, since I have in my files _________________, it is difficult for me to see where the misunderstanding might have arisen. If there is some aspect of the situation that I am unaware of, please call me at once.
I hope to hear from you soon.
Sincerely,
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