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Dear _________________:
Thank you for your recent request for information about _________________.
I can understand your interest about _________________, but I must inform you that all of our client information is confidential. When clients engage our services, they do so with the clear understanding that we will guard their privacy in every way.
Therefore, I am unable to give you the information you desire. I'm sorry that I could not be of more help.
Sincerely,
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