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Free Handling Complaints - No Confirmation of Incident

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Dear _________________:

 

Thank you for your letter of _________________, in which you stated that _________________.

 

While we have been unable to confirm the details of the incident you described, we certainly regret the distress that you experienced. We hope that your future dealings with our company will be more positive.

 

Thank you again for writing to us. We will continue to investigate the situation.

 

Sincerely,

 

 

 

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