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Free Handling Complaints - Further Action Intended

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Dear _________________:

 

We received your letter of _________________, in which you described your experience in _________________. I am writing to assure you that we understand your complaint and we intend to act on it promptly.

 

I understand that you felt _________________. However, it is generally our store policy not to allow _________________. I realize that you would have liked the employee to make an exception in your case, but _________________. I hope that you can understand our position.

 

Thank you again for taking the time to write to me and share your concerns. I trust that your future experiences in our _________________ will be more positive.

 

Sincerely,

 

 

 

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