These letters are provided free from RocketLawyer.com.

Free Handling Complaints - At Fault

This letter is provided absolutely FREE. To edit, print share and store this document online, register for a Rocket Lawyer account. Sign up now

Return to index

 
 
 

_________________

_________________

_________________, _________________ _________________

 

_________________

 

_________________

_________________

_________________, _________________ _________________

 

Dear _________________:

 

We received your letter of _________________ in which you described your recent experience with our company. I am so sorry about _________________.

 

_________________. We realize that when you need help, you need help right away. You do not want to be kept on hold. I'm sorry that you had to wait.

 

We train our employees to _________________. At times, this process _________________.

 

Please accept my apology for the frustrations you experienced. We look forward to serving you again in the future.

 

Sincerely,

 

 

 

_________________

_________________