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Free Sorry for Rudeness - Employee Needs Training

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Dear _________________:

 

We received your letter of _________________, in which you described your experience in _________________. I am sorry that you felt the _________________ was rude. I see that you devoted a great deal of time and effort to documenting your experience. Thank you for taking the time to write and tell us what happened.

 

We try to train our _________________ to make the _________________ experience go as smoothly as possible for the customer. It appears that the person you dealt with needs a bit more training in customer service, and we will certainly follow up appropriately.

 

Please accept my apologies for the treatment you received. Thank you again for writing to us to share your concerns.

 

Sincerely,

 

 

 

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