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Free Sorry for Rudeness

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Dear _________________:

 

We received your letter of _________________, in which you described your recent experience with one of our employees. We certainly understand how _________________ you must feel. I am sorry that you were not treated more courteously.

 

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Our employee spoke to you rudely; this is clearly inexcusable. We apologize that our employee became involved in a conversation such as the one described in your letter. _________________.

 

We regret the unpleasantness of your encounter, as we always strive for a high level of customer satisfaction. If you ever have a problem in _________________ again, please contact me personally.

 

Sincerely,

 

 

 

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