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Free Sorry for Poor Service

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Dear _________________:

 

Thank you for your _________________.

 

Please accept my apology for the treatment you received. _________________.

 

I hope that you know this type of service is not characteristic of the standards we follow here at _________________, and I am _________________.

 

Again, thank you very much for drawing this situation to my attention.

 

Sincerely,

 

 

 

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