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Free Sorry for Billing Error - Will Adjust Account Balance

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_________________, _________________ _________________

 

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_________________, _________________ _________________

 

Dear _________________:

 

Thank you for bringing to my attention the fact that we over-billed you during your last billing period. We have corrected the error and credited your account to reflect that payment. Your balance now is _________________.

 

I apologize for this bookkeeping oversight and am glad that we were able to resolve the situation so promptly. If you have any further questions about your account, or if there is anything else I can help you with, please call me.

 

We at _________________ look forward to serving you in the future.

 

Sincerely,

 

 

 

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