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_________________, _________________ _________________

 

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_________________, _________________ _________________

 

Dear _________________:

 

When you last ordered from us, we really let you down. _________________. We realize that this mistake caused you _________________, and we apologize. I want to let you know what steps we have taken to correct the problem with your order and the changes we have made to our procedures here at _________________ to ensure that such a mistake does not happen again. _________________.

 

_________________, please give us another chance to earn your trust. We hope to have the opportunity to serve you again.

 

Sincerely,

 

 

 

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