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Free Replacement for Defective Goods

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Dear _________________:

 

On _________________, I purchased _________________ from your _________________. _________________ is enclosed.

 

When I got home and tried to use my purchase, I found that it did not work. _________________.

 

I count on your store to supply me with quality merchandise, and I am very disappointed in my purchase. I'm requesting that you exchange the defective item for a new one. Please let me know the best way to process this exchange. You can reach me at _________________.

 

Thank you for your prompt attention.

 

Sincerely,

 

 

 

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