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Free Policy Change - Returns Abuse

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_________________, _________________ _________________

 

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_________________, _________________ _________________

 

Dear _________________:

 

For many years, _________________ has had a merchandise return policy that enabled customers to bring merchandise back for a complete refund no matter how much time had passed since the original purchase and no matter how heavily the item had been used. We were able to maintain this policy because all of our customers honored the spirit of the policy and returned goods only when there truly was a problem.

 

In recent years, however, we have been flooded with returns of apparently functional merchandise that has been used. We have come to feel that, in some cases, the spirit of the return policy is no longer being honored. Therefore, we regret to inform you that as of _________________, customers will need to present their original invoice and be prepared to demonstrate the problem with the merchandise in order to receive a full refund.

 

We regret the necessity of making this change, but the new policy will help us to control your costs. We trust that you understand. Thank you for your patronage. We look forward to serving you again soon.

 

Sincerely,

 

 

 

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