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Dear _________________:

 

We have received your letter of _________________ regarding _________________.

 

After reading your letter carefully, I am wondering if perhaps the problem you are experiencing might be related to the _________________. If you will refer to your owner's manual, you'll see that whenever the product _________________, it indicates that it needs _________________. Perhaps this would solve your problem. Please give it a try. If it doesn't resolve your problem, one of our service consultants will be glad to talk to you about the problem.

 

I do appreciate your taking the time to write to us about your concerns. I trust that this information will be helpful in resolving your problem.

 

Sincerely,

 

 

 

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