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Warranty Agreement document preview

What is a Warranty Agreement?

You're a manufacturer who stands by your products and a Warranty Agreement serves as your written promise to customers to ensure quality. A Warranty Agreement allows you to offer the promise you will repair or replace any part of your product that is not up to snuff for free during a designated time period. A Warranty Agreement can give your buyers some reassurance. 
When you provide a warranty, you are making a big statement. A Warranty Agreement is proof that you really believe in your product. And if you are the buyer, it can be the safety net that encourages you to take that leap. Making a big purchase is a huge deal. You want to make sure you are investing in a quality product. What happens if it breaks next month? What if it's just a tiny problem, but labor costs are through the roof? You deserve a product that's guaranteed. Many manufacturers offer that promise. A Warranty Agreement can be a vote of confidence that benefits the manufacturer and the buyer.

When to use a Warranty Agreement:

  • A manufacturer would like to provide a warranty for one of their products.

Sample Warranty Agreement

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Warranty Agreement


Covered Product:


Model Number: , Serial Number:




Address: , ,


Limitation of Damages

In no event shall be liable for consequential damages for breach of this warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer.


Warranty Coverage

warrants the Covered Product to be free of all defects in material and workmanship for from . This warranty extends to the original buyer (only or and each successive buyer within the warranty period).


Within the period of this warranty, will repair or replace, free of charge; any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized technician, or at an authorized service facility.


All expenses related to replacing or repairing a defective part under this warranty shall be assumed by except for the following expenses, which shall be assumed by the buyer:



Warranty Exclusions

This warranty does not apply to any costs, repairs, or services for the following:

1.Service calls to correct the installation of the Covered Product, or to explain the usage of the product to the buyer.

2.Repairs necessitated by use other than normal home use.

3.Damage resulting from misuse, abuse, accidents, alterations, or improper installation.

4.Corrective work necessitated by repairs made by anyone other than a authorized service technician.


How to Obtain Warranty Service


a. If warranty repairs are to be made in the home, as in the case of large appliances:


The buyer must notify by calling the toll-free number of any defect, malfunction, or nonconformity promptly upon discovery. An authorized service technician shall visit the buyer's home for the purpose of repairing or replacing the defective part within days of receipt of the call.



If the buyer sends the product by U.S. mail, we recommend that the buyer insure it and send it return receipt requested. We accept no liability for products lost or misplaced in shipment.


(b) The buyer may return the Covered Product to the retail seller, or to any retail seller of like goods of the same manufacturer, who will do one of the following:

1.Service or repair the Covered Product to conform to the applicable warranty.

2.Direct the buyer to a reasonably close independent repair or service facility.

3.Replace the Covered Product with goods those are identical or reasonably equivalent to the warranted goods.

4.Refund to the buyer the original purchase price less that amount directly attributable to use by the buyer prior to the discovery of the nonconformity.


(c) The buyer may secure the services of an independent repair or service facility for the service or repair of the Covered Product, when service or repair of the goods can be economically accomplished and when the buyer is not furnished appropriate relief the provisions of subparagraph (b). In that event, will reimburse the independent repair or service facility for the reasonable cost of service and repair, including any cost for parts and any reasonable cost of transporting the goods or parts, plus a reasonable profit.


Registration Card


We recommend that the buyer fill out and send in the registration card included in the original package of the Covered Product. This will facilitate any warranty repairs or service, if needed. It is not required that the buyer send in this registration card for this warranty to be effective.


Notice to Buyer


This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty.


If the buyer disagrees over either's performance under the terms of this warranty, the buyer may submit the matter for resolution to . The buyer shall not be responsible for expenses incurred in submitting a dispute for resolution under the terms of this paragraph. The buyer is required to submit any dispute for resolution under this paragraph before pursuing any legal remedies to which he or she may be entitled.



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