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Dear _________________:
It's been _________________ since our companies have worked together. Although we had enjoyed a long productive relationship previously, I believe that when the _________________, we were unable to provide you with the _________________ of service you required. I want to let you know that we have revamped the _________________. I believe that we are now ready to provide you with the level of service that you want.
I'd like the opportunity to tell you about our new service approach and about the other changes we've made here at _________________. I will call you next _________________ at _________________ to discuss this offer and perhaps set up a meeting. If that time is not convenient, perhaps your assistant can suggest an alternate time when I call.
_________________, I look forward to being back in touch with you.
Sincerely,
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