Ask about an unknown card transaction: Credit Card Inquiry
What is a Credit Card Inquiry?
If you discover a mysterious, or suspicious, charge on your credit card statement, you can use a Credit Card Inquiry to help challenge it. Identity theft is a common problem, especially with online shopping and banking, so a Credit Card Inquiry can be a crucial step in discovering if your credit card has been compromised. A Credit Card Inquiry can help you get your money back, and protect you from further problems.
Aside from fraudulent purchases, there are other reasons you may need to use a Credit Card Inquiry. Perhaps the business has incorrectly billed you for a purchase, or a restaurant has added the wrong amount for a tip you wrote on a receipt. If the business won't refund you the money, you can challenge the charge directly with your credit card company. A Credit Card Inquiry helps you resolve the issue efficiently.
When to use a Credit Card Inquiry:
- You want to challenge an unknown charge on your credit card.
- Someone used your card without your permission.
- You charged something and got a different, or much lower quality, product. And the company isn't taking returns.
Have questions about your Credit Card Inquiry?
Whether you're preparing your Credit Card Inquiry, reviewing one someone sent you, or just want to understand it better, here's how to get help.
- Understand what it says or review it. Use our AI legal assistant to ask questions about your Credit Card Inquiry, understand what it says, and spot anything that may need a closer look.
- Ask an attorney a question. Connect with an attorney for legal information, with a written answer within one business day or a live consultation.
- Get advice on what to do. For privileged, confidential advice about your specific circumstances and next steps, book a Legal Advice Session with an attorney.
Sample Credit Card Inquiry
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| Re: | Account Number: |
| Cardholder(s): |
Dear Sir or Madam:
In reviewing my recent statement I noticed two charges in the same amount:
In reviewing our recent statement we noticed two charges in the same amount.
I We . . On , I used my card On , we used our card I WeI am requesting your assistance in the resolution of this matter because If prompt resolution is not available, please credit my account for because of this matter.
We are requesting your assistance in the resolution of this matter because If prompt resolution is not available, please credit our account for because of this matter.
Thirty days have elapsed since wrote to you at the above address on , and have not received a response regarding the following transaction:Ninety days have elapsed since wrote to you at the above address on , and Please advise me as to the status of this matter. I have attached a copy of correspondence on this matter for your reference.Please advise us as to the status of this matter. We have attached a copy of correspondence on this matter for your reference.my review.our review.Please send a copy of the credit slip or other evidence of the above credit for Please send a copy of the charge slip or other evidence of the above charges for my review.our review.I have enclosed a copy of my We have enclosed a copy of our and a copy of the charge slip for the transaction in question
Please contact if you have any questions or need additional information. I We or My Our
Thank you for your attention to this matter.
Sincerely,
Attachments
| _____ | If this letter is a follow-up to an earlier letter, a photocopy of the previous letter(s) should be attached. |
| _____ | Enclose copies of the credit card charge slips and/or the statement, if indicated in the letter. |
