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Free Handling Complaints - Delivery of Custom Order

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Dear _________________:

 

Thank you for your letter of _________________, in which you expressed your frustration over the delivery of your _________________. While I certainly understand how irritating it can be _________________, I hope that you will bear in mind that when we receive a custom order such as your own, we take extra time _________________.

 

I have spoken with the salesperson who took your order. _________________ believes that _________________ explained the additional production time that a custom order entails. Perhaps _________________ did not make it clear enough. Nevertheless, your order is being packaged at this moment, and you should receive it _________________.

 

When you do receive it, I hope you will be pleased with the extra touches you ordered and will agree that it was worth the wait. We appreciate having the opportunity to serve you. If you do not receive your order _________________, call me at _________________ and I check into it personally.

 

Thank you for your patience.

 

Sincerely,

 

 

 

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