These letters are provided free from RocketLawyer.com.

Free Handling Complaints - Delivery Company Responsible

This letter is provided absolutely FREE. To edit, print share and store this document online, register for a Rocket Lawyer account. Sign up now

Return to index

 
 
 

_________________

_________________

_________________, _________________ _________________

 

_________________

 

_________________

_________________

_________________, _________________ _________________

 

Dear _________________:

 

We have received your letter of _________________, in which you expressed your frustration over the delivery of your _________________. While I certainly understand how irritating it can be _________________, I am sorry to say that all we can do in this case is to offer our sympathy.

 

The shipping for all of our products is handled by _________________. Once we release the product, full responsibility for all aspects of the delivery goes to them. If you wish to follow up with them, their address is: _________________. I'd suggest that you write to the president, _________________.

 

Even though I cannot help you directly to receive your order, the time you spent writing to me was not wasted. I have added it to our file regarding the shipping service. When their contract comes up for review, your complaint letter will be read again. We will consider your experience when deciding whether or not to renew our contract.

 

_________________, I am so sorry for the aggravation you experienced. I hope that by the time you receive this letter, you will already be enjoying the _________________ product that you recently purchased.

 

Thank you for taking the time to tell me about your experience.

 

Sincerely,

 

 

 

_________________

_________________