Terms of Service
Last Updated 2/13/2015
By using any of Rocket Lawyer’s products or services, you must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18) and legally able to enter into a contract.
Rocket Lawyer is Not a Law Firm and Does Not Provide Legal Advice
Rocket Lawyer provides a platform for legal information and self-help. The information provided by Rocket Lawyer along with the content on our website related to legal matters (“Legal Information”) is provided for your private use and does not constitute legal advice. We do not review any information you provide us for legal accuracy or sufficiency, draw legal conclusions, provide opinions about your selection of forms, or apply the law to the facts of your situation.
If you need legal advice for a specific problem, you should consult with licensed attorney. Neither Rocket Lawyer nor any Legal Information provided by Rocket Lawyer is a substitute for legal advice from a qualified attorney licensed to practice in an appropriate jurisdiction.
Your use of the Services does not create an attorney-client relationship between you and Rocket Lawyer, or between you and any Rocket Lawyer employee or representative. Unless you are otherwise represented by an attorney, including a Participating Attorney, you represent yourself in any legal matter you undertake through our Services.
Rocket Lawyer is not a “Lawyer Referral Service”. The directory of lawyers published on our website is provided to the public free of charge and is for informational purposes only. Rocket Lawyer does not endorse or recommend any attorney nor does it make any warranty as to the qualifications or competency of any attorney.
Interactions with Attorneys on Rocket Lawyer
When you use our Services, you will have the opportunity to initiate contact with an independent attorney (a “Participating Attorney”). Participating Attorneys are neither employees nor agents of Rocket Lawyer. Participating Attorneys are third-party independent contractors that have agreed to provide limited consultations or legal reviews to Rocket Lawyer users. Communicating with a Participating Attorney through Rocket Lawyer is NOT required. However, if you choose to communicate with a Participating Attorney through Rocket Lawyer, please note the following:
When you contact a Participating Attorney through Rocket Lawyer, he or she may provide you with an initial consultation, legal review of your forms or documents, or answers to your legal questions. Please note that any such interaction is intended to be a starting point for dealing with a legal matter or addressing basic legal questions and any attorney-client relationship formed during the course of that interaction is strictly between you and the Participating Attorney and expressly EXCLUDES Rocket Lawyer.
When you contact a Participating Attorney through Rocket Lawyer, he or she may ask you for some information regarding you and your legal affairs in order to properly address your questions. By using our Services, you consent to sharing such personally identifying information for the purpose securing legal advice with both the requesting attorney and with Rocket Lawyer. Rocket Lawyer will have access to any communications submitted through our platform for fulfilment and quality assurance purposes.
When you contact a Participating Attorney through Rocket Lawyer, you control the both the duration and depth of the interaction. Any attorney-client relationship formed during the course of that interaction may, at your option, either (i) end when the interaction with the Participating Attorney ends, or (ii) continue if you wish to engage the Participating Attorney for further legal services.
If you wish to create an attorney-client relationship with a Participating Attorney that extends beyond your use of our Services, that relationship will be on whatever terms you establish with the attorney in question. Those terms do NOT involve Rocket Lawyer and we do not set, control or influence them. For example, the Participating Attorney may ask you to sign a formal representation agreement regarding the scope of work they will perform, the cost of their legal services, and the handling of any out of pocket expenses they may incur.
Participating Attorneys may be compensated by Rocket Lawyer for Services performed on your behalf, however, Rocket Lawyer does not receive any share of legal fees collected by any attorneys in our network. In all cases, Rocket Lawyer will not influence or interfere in any way with any attorney’s independent professional judgment. Participating Attorneys reserve the right to refuse to perform legal services on your behalf in their sole discretion.
Rocket Lawyer is an information provider and does not endorse or recommend any attorney, including any of the Participating Attorneys. Rocket Lawyer makes no representation or warranty as to the qualifications or competency of any Participating Attorney or as to the accuracy or completeness of any Participating Attorney’s work. ROCKET LAWYER SHALL HAVE NO RESPONSIBILITY OR LIABILITY OF ANY KIND FOR ANY PROFESSIONAL SERVICES RENDERED BY ANY ATTORNEY YOU ENCOUNTER ON OR THROUGH OUR WEBSITE, AND ANY USE OR RELIANCE ON SUCH PROFESSIONAL SERVICES IS SOLELY AT YOUR OWN RISK.
Attorney Profiles on our Website are Advertisements
Attorney profiles on our website are advertisements and should be interpreted as such. Rocket Lawyer does not investigate, verify or warrant the accuracy of the information contained in any attorney profile on our website. Participating Attorneys are third-party independent contractors solely responsible for the advice they give, the services they provide and the representations about themselves they make. You are solely responsible for assessing the quality, integrity, suitability and trustworthiness of all persons with whom you communicate regarding your legal needs.
Auto-Renewals, Free Trials and Paid Accounts
Rocket Lawyer makes available free trial offers (each, a “Trial Offer”) for new customers entering into monthly or annual legal plans, which may be subject to certain additional terms and conditions (a "Trial Offer"). You must have a valid payment instrument, such as a credit card or other permitted payment method, in order to start a Trial Offer. Upon expiration of the Trial Offer, you will automatically join the legal plan you have chosen and Rocket Lawyer will charge your authorized payment instrument the relevant monthly fee or annual fee, as applicable. Please note that it is your responsibility to maintain current credit card information on file with Rocket Lawyer in order to ensure uninterrupted service.
By entering into a paid membership subscription for our Services, you agree to pay the stated fees associated with such membership, including any recurring payments if applicable. Your paid subscription may automatically renew in accordance with its terms. Unless you notify us before the renewal date of your auto-renewing paid membership that you wish to downgrade, your paid subscription will automatically renew for the subsequent period. You can downgrade an auto-renewing paid membership to a free membership at any time.
IF YOUR ACCOUNT IS SET TO AUTO RENEWAL OR IS IN A TRIAL PERIOD, ROCKET LAWYER MAY AUTOMATICALLY CHARGE YOU AT THE END OF THE TRIAL OR FOR THE RENEWAL UNLESS YOU NOTIFY ROCKET LAWYER THAT YOU WANT TO CANCEL OR DOWNGRADE YOUR MEMBERSHIP.
We want you to be 100% satisfied with our Services. If you are less than satisfied or believe there has been an error in billing, please contact our Customer Service Department by email at [firstname.lastname@example.org] or by telephone at (877) 881-0947 immediately so that we can help you resolve the issue.
Although you can downgrade your paid membership at any time, our refund policy does not offer refunds on payments we have collected prior to the downgrade date for incorporation-related services, monthly legal plans or the accurate conversion of a free trial to a paid monthly legal plan.
Annual plans are subject to a full refund of your purchase if we are notified of your wish to terminate within 30 days of enrollment. After the 30-day period, you may apply to receive a prorated refund for an annual legal plan for the remaining time which has not been used. In order to apply for a refund relating to an annual membership, please email [email@example.com] or call us at (877) 881-0947.
You are free to stop using our Services at any time. In addition, if you fail to provide a payment on time, Rocket Lawyer reserves the right to downgrade your account without prior notice. Please note that downgrading does not affect your ability to access the documents you created on Rocket Lawyer’s website.
To downgrade your membership online, please following the following steps: (1) log into your account, (2) click "Hello, [Member Name]" in the upper right corner, (3) select "Account Details" on the "Account Details" page, (4) click "Membership and Billing” in the left-hand navigation, (5) click the "Downgrade" button, and then (6) select the reason for cancelling the plan and click [Submit]. Alternatively, please call our customer service team at (877) 881-0947 to downgrade your account.
If you choose to downgrade your membership, Rocket Lawyer reserves the right to collect fees from you to cover fees charged to Rocket Lawyer or its agents on behalf of your account.
Special Note for Incorporation Customers: A state may require your incorporated entity to have a registered agent or an equivalent on file with their department of the Secretary of State. By downgrading from the Rocket Lawyer Registered Agent Service you acknowledge and understand that your registered agent service provider will take necessary steps to resign as your registered agent. Any fees associated with completing such a change of agent are your sole responsibility. Specific information regarding the change of registered agent process and any related government fee information can be found on your state’s website.
Termination of Membership and Access Restriction
Rocket Lawyer reserves the right, in its sole discretion, to downgrade or terminate your access to the Services, for any reason and at any time without prior notice. For example, we may suspend or terminate your use of the Services if you are not complying with these Terms, or if you are using the Services in a manner that would expose us to legal liability, disrupt the Services or disrupt others' use of the Services.
If Rocket Lawyer elects to terminate your account, Rocket Lawyer will provide you with notice at your registered email address. Rocket Lawyer also reserves the right to modify or discontinue, either temporarily or permanently, any part of its Services with notice. You agree that Rocket Lawyer will not be liable to you or to any third party for any modification, suspension, or discontinuance of your membership in the Services.
Ownership and Preservation of Your Documents
Rocket Lawyer does not claim ownership of any documents you either create or upload and store using our Services (“Documents”). You grant permission for Rocket Lawyer to use your Documents in connection with providing Services to you.
You acknowledge and agree that Rocket Lawyer may preserve these Documents as well as disclose them if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to accomplish any of the following: (1) to comply with legal process, applicable laws or government requests; (2) to enforce these Terms; (3) to respond to claims that any content violates the rights of third parties; or (4) to protect the rights, property, or personal safety of Rocket Lawyer, its users and the public. You understand that the technical processing and transmission of the Service, including your content, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. You agree that Rocket Lawyer has no responsibility or liability for deleting or failing to store any content maintained or uploaded by the Services.
Consent to Receive Emails
By creating an account, you agree that you may receive communications from Rocket Lawyer, such as newsletters, special offers, and account reminders and updates. You also understand that you can remove yourself from these communications by clicking the “Unsubscribe” link in the footer of the actual email.
Validity of Electronic Signatures
Rocket Lawyer enables you to send and receive valid e-signatures in the United States under the 2000 U.S. Electronic Signature in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA) as adopted by individual states. Rocket Lawyer does not authenticate users’ signatures or identities.
Acceptable Use of Communications Services
Our Services include a large number of what are collectively called “Communications Services.” These include services such as live chats, comment threads, blog posts, question and answer products, customer service communication forums, calendars, and other message services. You agree to use the Communication Services only to post, send, and receive messages or materials proper to and related to the particular Communication Service. When using a Communication Service, you agree that you will not do any of the following:
Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
Publish, post, upload, distribute or disseminate any names, materials, or information that is considered inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful.
Create a false identity, represent yourself as someone else, or sign an agreement as someone else or on behalf of someone else or otherwise falsify or delete in an uploaded file any significant attributions or notices.
Upload files that contain software or other material protected either by intellectual property laws or by the rights of privacy or publicity except when (i) you own or control the necessary rights, or (ii) you have received all necessary consents to do so.
Upload corrupted files, files that contain viruses, or any other files that may damage the operation of another's computer.
Advertise, offer to sell, or offer to buy anything for business purposes except to the limited extent any particular Communication Service specifically allows such activity.
Restrict or inhibit any other user from using and enjoying the Communication Services.
Harvest or otherwise collect personally identifiable information about others, without their consent.
Violate any code of conduct or other guidelines, which may be applicable for any particular Communication Service.
Violate any applicable laws or regulations.
Although Rocket Lawyer has no obligation to monitor the Communication Services, we reserve the right, in our own discretion, to review and remove materials posted to a Communication Service, in whole or in part. Rocket Lawyer reserves the right to disclose any materials posted, information or activity as necessary to satisfy any applicable law, regulation, legal process, or governmental request.
No Unlawful or Prohibited Use
You can only use our Services if they do not conflict with or violate the laws of your jurisdiction(s). The availability of our Services in your jurisdiction(s) is not an invitation or offer by Rocket Lawyer to access or use our website or Services. By using our Services, you accept sole responsibility that you or any family member’s use of or access to our Services does not violate any applicable laws in your jurisdiction(s). To enforce this provision, Rocket Lawyer reserves the right to refuse membership, or suspend or terminate your account immediately and without prior notice at our sole discretion.
The following are specifically excluded or prohibited:
Use in connection with any legal matter that is frivolous, immaterial or illegal in nature, as determined by Rocket Lawyer or the Participating Attorney in their sole discretion;
Use in connection with any legal matter involving an alleged violent crime; or
Use in connection with any legal matter involving the laws of jurisdictions outside of the United States or its subdivisions;
Use in connection with any legal matter for which you are currently or prospectively represented by legal counsel.
Use in connection with any legal matter that, as determined by the Participating Attorney in his or her sole discretion, lacks sufficient merit to warrant pursuit, or that has been raised an excessive or unreasonable number of times without a change in circumstances;
Use in connection with any legal matter that directly or indirectly involves any Participating Attorney other than as your counsel;
Use in connection with any legal matter that directly or indirectly involves Rocket Lawyer or any of its affiliates, directors, agents, employees, or other Rocket Lawyer service providers;
Use in connection with any legal matter in which your Program Sponsor has an adverse interest, or in which any director, officer, agent or employee thereof has an adverse interest. For the purposes of this provision, “Program Sponsor” means any company, organization or affiliation that purchases or offers on behalf of its members or employees, a Rocket Lawyer legal plan through wholesale channels, retail channels or otherwise;
You may not hack, “scrape” or “crawl” Rocketlawyer.com whether directly or through intermediaries such as spiders, robots, crawlers, scrapers, framing, iframes or RSS feeds, or otherwise access or attempt to access any information Rocket Lawyer has not intentionally made available to you on its website via purchased subscription. Your use of the Rocket Lawyer website does not entitle you to resell any Rocket Lawyer content without prior express written consent from Rocket Lawyer.
Subject to your compliance with these Terms, you are hereby granted a non-exclusive, limited, non-transferable, revocable license to use the Services as we intend for them to be used. As a registered Rocket Lawyer user, you are licensed to keep, for your own personal records, electronic or physical copies of documents you have created on Rocket Lawyer. You may not copy the content of Rocket Lawyer’s forms or agreements for use or sale outside of Rocket Lawyer. Any rights not expressly granted in these Terms are reserved by Rocket Lawyer.
Resale or unauthorized distribution of materials downloaded from the Rocket Lawyer website is strictly prohibited. Use of these materials is for your personal or business use. Any resale or redistribution of our materials requires the express, written consent of Rocket Lawyer.
Intellectual Property Rights
Rocket Lawyer retains all right, title and interest in and to its products and services, including, without limitation, software, images, text, graphics, illustrations, logos, service marks, copyrights, photographs, videos, music, and all related intellectual property rights. Except as otherwise provided in this agreement, you may not, and may not permit others to: (i) reproduce, modify, translate, enhance, decompile, disassemble, reverse engineer or create derivative works of any of our products and services; (ii) sell, license, sublicense, rent, lease, distribute, copy, publicly display, publish, adapt or edit any of our products and services; or (iii) circumvent or disable any security or technological features of our products and services.
The design, text, graphics and selection and arrangement thereof and services and the legal forms, documents, guidance and all other content found on our website (“Service Content”) are copyright © Rocket Lawyer Incorporated. All rights reserved.
Rocket Lawyer® and Rocket Lawyer On Call® are registered trademarks in the U.S. Patent and Trademark Office. Rocketlawyer.comTM is a trademark or Rocket Lawyer. These and any other Rocket Lawyer product or service names or slogans displayed on Rocket Lawyer products are trademarks of Rocket Lawyer Incorporated. You may not copy, imitate or use them, in whole or in part, without our prior written consent. In addition, the look and feel of Rocket Lawyer is the service mark, trademark and/or trade dress of Rocket Lawyer Incorporated and you may not copy, imitate or use it, in whole or in part, without our prior written consent. The names of actual companies and products you might encounter through us may be the trademarks of their respective owners. Nothing in these Terms or the Services should be understood as in any way granting any license or right to use any of Rocket Lawyer’s trademarks displayed on our website. All goodwill generated from the use of Rocket Lawyer’s trademarks is reserved for the use of Rocket Lawyer, exclusively.
Copyright and DMCA
We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act.
If you believe that any material on our website infringes upon any copyright which you own or control, you may file a DMCA Notice of Alleged Infringement with Rocket Lawyer’s Designated Copyright Agent:
Rocket Lawyer Incorporated
Attn: Legal Department
182 Howard Street, Suite 830, San Francisco, CA 94105
Links to Third Party Sites
Rocket Lawyer’s websites may contain links to third party resources and businesses on the Internet, called here “links” or “Linked Sites.” Those links are provided for your convenience to help you identify and locate other Internet resources that may be of interest to you. Rocket Lawyer does not sponsor and is not legally associated with any third party “linked sites.” Rocket Lawyer is not legally authorized to use any trade name, registered trademark, logo, official seal or copyrighted material that may appear in the link.
Rocket Lawyer does not control, endorse or monitor the contents of any Linked Site. That includes, without limitation, any further link contained in a Linked Site, and any changes or updates to a Linked Site. Rocket Lawyer is not responsible for webcasting or for any other form of transmission received from any Linked Site. These Terms do not cover your interaction with Linked Sites. You should carefully review the terms and conditions and privacy policies of any third party sites.
If you use any service provided on a Linked Site, (a) Rocket Lawyer will not be responsible for any act or omission of the third party, including the third party's access to or use of your customer data and (b) Rocket Lawyer does not warrant or support any service provided by the third party.
Disclaimer of Representations and Liability
Please read this section carefully as it affects your rights
The information, software, products, and services made available through Rocket Lawyer may include inaccuracies or typographical errors. Rocket Lawyer and/or its suppliers may at any time make improvements or changes to our Services. Information received via Rocket Lawyer should not be relied upon for personal, medical, legal, or financial decisions. You should consult an appropriate professional for specific advice tailored to your situation. In short, your use of our Services is at your own risk.
TO THE FULLEST EXTENT PERMITTED BY LAW, ROCKET LAWYER AND ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED "AS IS." WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. INFORMATION AND OPINIONS RECEIVED VIA THE WEBSITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ROCKET LAWYER, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT ROCKET LAWYER HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
ROCKET LAWYER’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL IN NO EVENT EXCEED THE GREATER OF $500 OR THE AMOUNT PAID BY YOU TO ROCKET LAWYER FOR THE 12 MONTHS PRECEEDING THE SERVICES IN QUESTION.
Indemnity and Release
You agree to release, indemnify and hold Rocket Lawyer and its affiliates and their officers, employees, directors and agent harmless from any from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of any third party claims relating to your use of the Service, your violation of these Terms or your violation of any rights of another.
Dispute Resolution By Binding Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY, AS IT AFFECTS YOUR RIGHTS.
Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our Customer Service Department at 1-877-881-0947. You can also email us at firstname.lastname@example.org.
However, if Rocket Lawyer is not able to resolve a dispute with you after attempting to do so informally, then as a condition to your use of the Services we mutually agree to resolve such dispute through binding arbitration under the auspices of JAMS Alternative Dispute Resolution (“JAMS”). JAMS will administer any such arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes. The arbitration will be held in the United States county where you live or work, San Francisco (CA), or any other location as to which we may then mutually agree. A party seeking arbitration must first send to the other, by certified mail, a written notice of dispute.
Any notice to Rocket Lawyer should be addressed to Rocket Lawyer Incorporated, 182 Howard Street #830, San Francisco, CA 94105, Attention: General Counsel. Any notice to you shall be sent to your address as set forth in Rocket Lawyer’s records of account or such other legal address as Rocket Lawyer is able to identify.
You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren't allowed.
Notwithstanding our agreement to arbitrate our disputes as provided above, the following exceptions will apply to the resolution of disputes between us:
Either you or Rocket Lawyer may assert claims, if they qualify, in small claims court in San Francisco, California or in any United States county where you live or work without first engaging in arbitration or the informal dispute-resolution process described above.
Rocket Lawyer may bring a lawsuit against you in any court of competent jurisdiction solely for injunctive relief to stop any unauthorized use or abuse of the Services without first engaging in arbitration or the informal dispute-resolution process described above.
Rocket Lawyer may bring a lawsuit against you in any court of competent jurisdiction solely for injunctive relief to stop any intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described above.
In the event that the agreement to arbitrate provided herein is found to be inapplicable or unenforceable for any reason, then as a condition to your use of the Services we agree that any resulting judicial proceedings will be brought in the federal or state courts of San Francisco, California, and by your use of the Services you expressly consent to venue and personal jurisdiction of the courts therein.
Rocket Lawyer may, in the future, make changes to these provisions regarding dispute resolution and arbitration by providing notice in accordance with the section of these Terms entitled “Modifications” below. You may reject any changes made during your Membership by sending us written notice. Such notice must be given within thirty (30) calendar days of the notice of modification to the following address: Rocket Lawyer Incorporated, 182 Howard Street #830, San Francisco, CA 94105, Attention: General Counsel.
These Terms will be governed by California law except for its conflicts of laws principles.
These Terms constitute the entire agreement between you and Rocket Lawyer with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. These Terms create no third party beneficiartray rights.
Waiver, Severability and Assignment
Rocket Lawyer's failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. Rocket Lawyer may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.
We may revise these Terms from time to time, and will always post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you (by, for example, posting on our blog or on this page). By continuing to use or access the Services after the revisions come into effect, you agree to be bound by the revised Terms.