SAL0483
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Dear _________________:
I hope that we haven't made a mistake -- but if we have, I do want to correct it. A few weeks ago, we sent you a _________________ -- and we've been waiting for a reply. Did we do something wrong? Perhaps we inadvertently spelled your name wrong, or even accidentally sent the item to the wrong address.
If you received the _________________, we really want to know whether or not you like it and intend to keep it. If you didn't receive it, then somebody goofed and we need to make sure you get it.
Could you please call me at _________________ so that we can straighten out this situation? If there was any failure on our part, we certainly want to correct it.
Sincerely,
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