SAL0481
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Dear _________________:
_________________, I'm writing to apologize because I really erred in your previous order.
_________________. I transposed two numbers in your order, which caused the warehouse to ship your _________________ in the wrong color. I am truly sorry for my mistake, and I would be grateful if you would give me the opportunity to rectify it. _________________. I have already ordered the warehouse to send you the correct color.
I hope that you will find it in your heart to overlook this mistake and give us a second chance to earn your trust.
Sincerely,
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