BUSI0421
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Dear _________________:
We have received your letter regarding the balance on your account number _________________. I understand that you feel your accurate balance is now _________________, instead of the _________________, which our records show.
I am currently investigating this situation to track all recent transactions on your account so that I can fully document all payments and arrive at the true balance.
Since I am just beginning this investigation, I cannot say as yet what the final balance will be. I will be in touch with you as soon as I have the information necessary to resolve the question you raised.
Thank you for your patience.
Sincerely,
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