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Free Sorry for Poor Service - Plan to Improve

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Dear _________________:

 

Thank you for your letter of _________________, in which you described your experience in _________________. I can certainly understand your feelings of _________________.

 

I have spoken to the person you dealt with and informed _________________ that such behavior is totally unacceptable and will not be tolerated in the future.

 

Please accept my apology for the treatment you received. We strive to maintain a high level of customer service, but letters like yours remind me that we still have a ways to go.

 

I'm sorry that you had such a bad experience, and I hope that you will give us another chance.

 

Sincerely,

 

 

 

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