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Free Solve Customer Problems with Customer Service Principles

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Dear _________________:

 

Solving customers' problems is an important part of any business. I'd like to outline for you a few of our customer service principles so that you can keep them in mind the next time an unhappy customer approaches you.

 

1. LISTEN to the complaint without interrupting.

 

2. Ask questions so that you can understand what went wrong.

 

3. Identify the real problem.

 

4. Propose a solution.

 

Often, you will find that simply listening respectfully to the person's outburst will solve most of the problem. You can often jump directly from listening to the simple question, "What would you like me to do?" If it is humanly possible, do what the customer asks. Remember, we would rather take a loss on a single item or transaction than risk the loss of that customer's lifelong business.

 

Thanks for helping us keep our customers happy.

 

Sincerely,

 

 

 

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