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Free Response to Unsatisfactory Service Complaints

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Dear _________________:

 

Thank you for your letter of _________________, in which you described your interaction with _________________, one of our _________________.

 

I understand that the experience was unpleasant for you and have taken steps to ensure _________________ will not be dispatched to your home for future service calls.

 

Thank you for bringing this situation to my attention.

 

Sincerely,

 

 

 

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