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Free Response to Complaints When at Fault

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Dear _________________:

 

Thank you for your letter of _________________, in which you related your recent experience at our _________________. I can certainly understand why you would feel upset _________________. Please accept my apologies for the treatment you received.

 

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_________________, please accept _________________. I am terribly sorry that you were not accorded the respect you deserve, and hope that you will give us another chance.

 

Sincerely,

 

 

 

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