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_________________, _________________ _________________

 

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_________________, _________________ _________________

 

Dear _________________:

 

On _________________, I bought _________________ from your _________________, and requested that it be shipped to _________________. The name and address of the person to whom the item was to be shipped was:

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_________________, _________________ _________________

 

You can hardly imagine my embarrassment and dismay when _________________ told me that the item had arrived broken! I insist that you send a replacement item immediately, along with a letter of apology for any inconvenience this might have caused.

 

I have been a customer many years, and this is the first time an item has arrived broken; I hope that it is the last. Please send the replacement within 48 hours of receiving this letter. _________________ has promised to notify me the moment the replacement arrives.

 

Sincerely,

 

 

 

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