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Dear _________________:

 

On _________________, I ordered _________________ from your catalog. The item numbers I requested were:

 

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When I received the order, I found that _________________.

 

I am returning these items and request a complete refund, in the form of a credit to the credit card I used to make the original purchase. In addition, my shipping charges to return these defective items to you is _________________. I request that you refund this amount as well, either in the form of a credit to my charge card or as a separate check.

 

Thank you for your prompt attention.

 

Sincerely,

 

 

 

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