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Dear _________________:

 

Good news! After reviewing your account, we have discovered a credit in your favor.

 

Your payment of _________________, made on _________________, had not been properly credited. We will adjust your account immediately. Your true current balance is _________________.

 

I apologize for this oversight, and hope that it did not cause you any inconvenience. We look forward to serving you again.

 

Sincerely,

 

 

 

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