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Free Polite Request for Payment - Explain Additional Charges

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_________________, _________________ _________________

 

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_________________, _________________ _________________

 

Dear _________________:

 

Thank you for your recent inquiry regarding your account. I have reviewed your records. As your own records may indicate, you engaged us on _________________ to perform the following services for you: _________________. At that time, you paid us an initial retainer of _________________.

 

On _________________, you called the project manager for your account, and requested that our _________________ perform several additional services for you, including _________________.

 

At that time, _________________ informed you that our hourly rate for these services would be _________________ and estimated that the work you were requesting would take about _________________ additional hours; the letter advising you of the change in terms is enclosed.

 

We performed the additional work you requested, then billed you for the additional balance on _________________. I realize that when you received this invoice, you may have been surprised because it was for a larger amount than you recalled from our original agreement. However, I'm sure you understand that the additional work you requested created additional charges. Thus, the invoice we sent you is correct.

 

If you have any further questions about your account, feel free to call me.

 

Sincerely,

 

 

 

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