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Free Overcome Bad Experience Objection - Outline Remedies

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_________________, _________________ _________________

 

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_________________, _________________ _________________

 

Dear _________________:

 

Thank you for taking the time to speak with me on the phone yesterday and to share your concerns about working with my company. I can certainly understand that after having had a bad experience with one of our representatives in the past, you would feel reluctant to work with us again.

 

As you consider which firm to select for your _________________ business, I hope that you'll keep several points in mind:

 

1. The person with whom you had the bad experience is no longer with our company.

 

2. The incident took place over a year ago; since that time, we have put many new quality controls in place.

 

3. Before the bad experience, you had been happy working with our firm for some time.

 

In short, _________________, we've done everything in our power to correct or eliminate the factors that led to your previous unsatisfactory experience. I hope you'll give us another chance. I think you'll be glad you did.

 

Sincerely,

 

 

 

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