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Free Negative Adjustment Due to Our Error

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Dear _________________:

 

In reviewing your records recently, we discovered an accounting error. Our bookkeeper inadvertently credited you twice for the payment you made on _________________. The result is that your account showed a credit balance when in fact your balance was _________________.

 

We have adjusted your account records to reflect the accurate balance.

 

Thank you for the prompt payment of your account. I'm sorry that our last statement to you reflected an inaccurate balance, and I hope that this adjustment has not caused you any inconvenience.

 

We appreciate your business and look forward to serving you again soon.

 

Sincerely,

 

 

 

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