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Dear _________________:

 

I'm writing to clear up an apparent misunderstanding. _________________. Clearly, it would be upsetting to believe that _________________. I apologize for any distress that I may have caused you.

 

I will call you within a few days for your specific instructions about how you wish to resolve this situation. I have enjoyed serving your company in the past, and I hope to continue to do so in the future. Again, I apologize for the misunderstanding.

 

Sincerely,

 

 

 

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