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Free Handling Complaints - Unsuitable Use of Product

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Dear _________________:

 

We have received your letter of _________________, in which you complained that the _________________ you purchased from us does not _________________.

 

The _________________ you bought is a _________________; it is not designed to _________________. If you wish to have a _________________ that does _________________, I might suggest that you consider buying the _________________ model of our product. If you would like more information about the _________________, I will be happy to provide it.

 

Thank you for sharing your concerns with us. We look forward to serving you again in the future.

 

Sincerely,

 

 

 

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