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Free Handling Complaints - Phone Personnel

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Dear _________________:

 

We received your letter of _________________, in which you described your experience in _________________. I am writing to assure you that we understand your complaint and we intend to take appropriate action.

 

I understand that you felt _________________ was not handled correctly. We have brought this matter to the attention of the employees involved and continue to follow up with them.

 

We are constantly working to find ways to make the _________________ process go more smoothly for customers. Your letter was a reminder that there is still room for improvement.

 

If you ever have trouble dealing with one of our employees again, please ask for a supervisor immediately.

 

Sincerely,

 

 

 

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