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Free Handling Complaints - Note Documenting Experience Included

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Dear _________________:

 

We received your letter of _________________, in which you described your experience in _________________. I am so sorry that you felt _________________. We appreciate your taking the time to document your experience so completely. The information you've provided will help us to look into the situation.

 

I hope that your future encounters with our staff will be more positive. Thank you again for taking the time to write to us about your concerns.

 

Sincerely,

 

 

 

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