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Free Handling Complaints - Lost Order with Gift Compensation

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_________________, _________________ _________________

 

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_________________, _________________ _________________

 

Dear _________________:

 

I made a mistake, and I am sorry. You ordered a _________________ to be delivered to _________________ exactly on _________________. I am embarrassed to admit that we lost the order. Consequently, we did not send the gift that you had requested.

 

I am enclosing a _________________ for your next occasion. Again, please accept my apology. I promise that we will do better next time.

 

Sincerely,

 

 

 

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