These letters are provided free from RocketLawyer.com.

Free Handling Complaints - Incident with Rude Employee

This letter is provided absolutely FREE. To edit, print share and store this document online, register for a Rocket Lawyer account. Sign up now

Return to index

 
 
 

_________________

_________________

_________________, _________________ _________________

 

_________________

 

_________________

_________________

_________________, _________________ _________________

 

Dear _________________:

 

We received your letter of _________________, in which you described your experience in _________________. Thank you for taking the time to so clearly document your experience. I am sorry that the person you spoke with treated you in such a manner.

 

We do train our employees to be as courteous as possible, but it appears that the person you dealt with needs additional training in customer service. We will certainly follow up with the representative appropriately.

 

Please accept my apologies for the treatment you received. Thank you again for writing to us to share your concerns.

 

Sincerely,

 

 

 

_________________

_________________