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Free Correct Balance Due to Our Oversight in Billing

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Dear _________________:

 

Some things are too good to be true -- and, I'm afraid, your last invoice was one of them. A new clerk processed your account and failed to bill you for _________________. Your real balance due is _________________.

 

We will reflect this balance on your next statement. Since the oversight was ours, we will not charge you any _________________ on this balance for the month of _________________.

 

If you have any questions regarding this situation, please call me. I apologize for the error and for any inconvenience it may have caused.

 

Sincerely,

 

 

 

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